Get Timely Alerts & Helpful Hints
MAY 29, 2018
Our New Website Has Launched
In order to better serve you, we've launched a new website that scales nicely to any device, including desktop, tablet and mobile devices. We hope you enjoy the new look and access to more streamlined presentation of information about our Unbelievably Good financial products.
Although no action is required on your part, we also wanted to point out our primary URL has changed. Our website is now located at www.FirstCNB.com. Our old URL www.firstcitizens-bank.com will now be automatically redirected to this new URL; however, you may wish to update your bookmarks or favorites.
MAY 29, 2018
Attention Businesses - Location to Log in to Online Banking Has Changed
With the launch of our new website, the location to log in to Online Banking has changed. If you are a Personal Banking customer, you can still log in directly from our homepage, which is now accessible at www.FirstCNB.com. However, if you are a Business Banking customer, you should visit the Business Services page to login to Online Banking. You can access the Business Services page in several ways including:
Questions? Feel free to call 877.809.4890.
Inform the Bank – In order to protect your money, we regularly restrict transactions originating from areas outside of where you regularly work and live. If we know you are traveling, we can ensure your services will continue to work as anticipated.
Request Higher Card Limits – We typically decline Debit Card transactions at ATMs and point-of-sale when they reach a certain limit (see Personal Debit Card and Business Debit Card for current limits). However, you can request a higher temporary limit to accommodate higher spending or cash needs, such as holds put on your cards by hotels or car rental companies.
Access Mobile & Online Banking Only from Secured Connections – Mobile and Online Banking are great ways to continue to monitor and take care of financial needs when you travel and they function from anywhere in the world as long as you have an Internet connection. However, you should avoid using unsecured, public WiFi networks (e.g., networks at Internet cafes or public places) when accessing these services. If you’re looking for a connection on the go, your cellular data connection is likely to be secure.
Report Fraud, Lost or Stolen Cards or Suspicious Account Activity Immediately – Visit the Contact Us page to find out the appropriate number to call.
Help for International Travel – If you’re traveling internationally, we can help you prepare for your trip with foreign currency with attractive exchange rates or set up your Debit Card to function overseas.
Be Cautious What You Share Over the Phone – Although we will occasionally have to ask you for sensitive information over the phone to verify your identity, you should be cautious about what information you provide over the phone, especially if you are not sure you are really speaking to an authorized representative of the bank. Signs that a call may be fraudulent include: the call originates from a strange phone number and may ask you to key in confidential information such as PIN numbers, Social Security or bank account numbers; the call is unexpected.
Do Not Share ANY Financial Information Online – You should never fill out any online form which asks for your bank account numbers, payment card number, PIN numbers, Social Security numbers or other private, personal information unless you are absolutely sure it is a reputable source.
Don’t Click on Suspicious Links in Email or Text Message – If you receive a message, even one claiming to be from us, do not click on links that don’t start with our website URL (i.e., https://www.firstcnb.com)
Double Check the URL – If you click on a link in an email or website, be sure you are still at your intended website destination by double checking to see if the website URL in your browser window matches the advertised URL of the company you intended to reach.
Secure Your Debit Cards Online & In-Person – We offer FREE Mastercard Secure Code for better security for online transactions. Consider enrolling your Debit Cards. Keep your Debit Card with you. Never keep your PIN written on or near your card.
Protect Your Online Banking Login – Never share or write down your Online Banking login credentials. Avoid accessing Mobile and Online Banking via public WiFi (e.g., at Internet cafes, unfamiliar locations or over unsecured networks). Change your password frequently and immediately if you think your login credentials may have been compromised.
Keep Your Phone Secure & Delete Past Text Banking Responses – For your security, your account information is not stored on your mobile device even if you use Mobile Banking. However, if you use Text Banking, we recommend you delete old text messages which could contain past balance or transaction information. If your phone is lost or stolen, be sure to remove your mobile phone number from the list of phone numbers in the Mobile Banking Center (by logging into Online Banking).
Double Check Security – Look for the lock in the address bar to confirm your connection is encrypted and you are in the right place. You will be automatically logged out from Online Banking if you are inactive for more than 20 minutes.
Change a Username – Log in to Online Banking and click on the “Customer Service” tab. Here you can change your username to login, which is more secure than using your Social Security number.
Change Your Password – Log in to Online Banking and click on the “Customer Service” tab. If you’ve forgotten your password and cannot reset by using the Security Questions, please Contact Us.
Ensure Payment Eligibility – You can pay almost anyone in the U.S. with bill pay, however, tax payments (such as federal, state and local) and court-directed payments cannot be processed through our system.
Schedule Payments in Advance – You can use our Bill Payment service any time and schedule a payment up to a year in advance. However, please be aware that if you schedule a payment on a weekend or holiday, payment processing may not occur on the day you schedule. Generally, payments scheduled in advance for a weekend date or bank holiday are processed the closest business day after the selected date.
Be Aware of Late Fee Liability – Generally, you are responsible for any late fees incurred due to not scheduling payments far enough in advance, not directing payments to the correct vendor address or delays in delivery. However, if you select an electronic payee with the address that matches that indicated on the payment coupon, and Bill Pay routes the payment incorrectly, then our Online Bill Payment partner will take responsibility for the late fee. Please Contact Us for details.
Stopping Scheduled Bill Payments – A payment may be edited or deleted any time before the "process date." Payments that have been remitted electronically cannot be stopped.
Activate Within 12 Hours – To activate Text Banking, you must already be enrolled in Online Banking. Click the Mobile Banking Center within Online Banking and complete the activation request. A code is sent to your phone to complete the process. You must verify this code within 12 hours to complete activation. If you need a new activation code, return to the Mobile Banking Center and request one.
Use on Multiple Phones – You can use Text Banking on multiple phones by activating multiple mobile numbers from the Mobile Banking Center.
Remove Old Phone Numbers – If you change phones or if your phone is lost or stolen, be sure to login to Online Banking and update your phone profile in the Mobile Banking Center. We recommend removing your old phone numbers.
Your Deposits Are Insured – Up to $250,000 per depositor account ownership category.
Greater Insurance Available – Through a cooperative arrangement known as CDARs, some of your CD deposits may be insured beyond the $250,000 limit. See the Personal CDs and Business CDs pages for details.