The following information concerns First Citizens Financial Plus, Inc. (FCFPI) efforts to ensure that impact to your business is minimized as in the event of an emergency or disaster.
Securities industry regulations require each member firm to create and maintain a business continuity plan reasonably designed to meet its obligations to its clients or other counter-parties. In accordance with these requirements, FCFPI has designed a business continuity plan to address possible scenarios in efforts to minimize any service impact to our clients.
In keeping with the regulatory requirements, the business continuity plan for FCFPI is designed to address key areas of concern – including but not limited to the following:
- Data back-up and recovery;
- Mission critical systems;
- Financial and operational assessments;
- Alternate means of communication between FCFPI and its customers;
- Alternate means of communication between FCFPI and its employees;
- Alternate physical locations of employees;
- Critical business constituent, bank and counter-party impact;
- Regulatory reporting;
- Communications with regulators; and
- How FCFPI will ensure that customers have access to their funds and securities in the event FCFPI determines it is unable to continue its business.
Since events creating business disruptions may vary in nature and scope, FCFPI has anticipated scenarios in which the following are affected:
- A primary FCFPI building at its headquarter location
- An FCFPI branch location
- A city wide area
- A regional area
Regardless of the scope of potential disruption, FCFPI intends to continue to provide service to its clients.
As a subsidiary of a large financial institution, FCFPI intends to take advantage of any available facilities of First Citizens National Bank or its affiliates, which may be located in other geographical regions. All locations are served by UPS systems and have 24-hour security services.
Our clearing firm, First Clearing, LLC, (FCC) regularly backs ups it important information in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, First Clearing, LLC has a thorough Business Continuation Plan in place. First Clearing has advised us that its objective is to restore its own operations in order to complete existing transitions and accept new transactions and payments in a timely manner.
As a client of First Citizens Financial Plus, Inc., we recognize you may need access to your account to sell a position or request a check before we can re-establish telephone or other communication services with you. During this time, our clearing firm, First Clearing, LLC will assist you with sell or liquidation orders and provide check disbursements, as required. If you cannot contact our firm by any means, please call First Clearing, LLC for assistance at 877-496-3223.